This policy explains what we do with the details you share with us, and the rights you have. It applies to lamaisonistria.com and to the way we handle enquiries about a stay.
LaMaison Istria is the controller of your details. You can reach us at Tomažini, Sveti Petar u Šumi, 52404 Istria, Croatia, by email at info@lamaisonistria.com, or by telephone and WhatsApp on +385 91 525 6885.
When you enquire or plan a stay, we collect what you choose to give us, your name, your contact details, the dates and the size of your group, and the preferences you tell us, which may include dietary needs, access needs and how you like to be looked after. We also keep our correspondence with you. If you sign up for our letters, we keep your email address. When you visit the site, a small amount of usage data is collected through cookies, described in our Cookie policy.
We use your details to reply to you and to prepare and arrange your stay, which is the performance of a contract or steps taken at your request. We send occasional letters only if you have asked us to, on the basis of your consent, which you can withdraw at any time. We keep basic records to meet our accounting and legal duties, which is a legal obligation. We look after and improve the site on the basis of our legitimate interest in running it well.
Your details are seen only by the household and the people needed to prepare your stay. Trusted providers who help us run the site, our email and our measurement act on our instructions and only as far as their work requires. We do not sell your details, and we do not share them for anyone else's marketing.
Your details are held within the European Union wherever possible. Where a provider processes data outside the European Economic Area, we rely on the safeguards approved under data protection law.
We keep your details only as long as we need them, to reply to you, to arrange and complete your stay, and to meet our legal and accounting duties, after which they are removed.
You can ask to see the details we hold, to correct or complete them, to remove them, to limit or object to how we use them, or to receive them in a portable form. Where we rely on your consent, you can withdraw it at any time. Write to info@lamaisonistria.com and we will respond. You also have the right to complain to the Croatian Personal Data Protection Agency, AZOP, at azop.hr.
We take reasonable measures to keep your details safe and to prevent access by anyone who should not see them.
If this policy changes, the new version will appear here. It was last updated in September 2026.